Customer Reviews

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Online clothing boutiques customer reviews

Based on 104 reviews
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1-5 of 104 reviews
  1. Everything about ordering was easy

  2. Fast service

  3. Very prompt & personal service

  4. The product and services were fantastic! I googled the brand and found Modella website. Easy to navigate, user friendly, all the information easily accessible. Payment and delivery options and process was seamless and efficient. Delivery was right on time. Thank you 🙏

  5. Great customer service 🥰

What customers are saying…

I’m so so happy with my purchases. And love the rose gold bonus gift purse! Thank you so much!

— Carol

Hi Krys, I just wanted to thankyou for the beautiful black/white check dress that I ordered from you recently. I love the little makeup purse you included as a first time buyer gift. The dress fitted perfectly! I will be sure to buy from you again.

— Pauline

My Gerry gingham dress is awesome. It’s a perfect fit and made beautifully. I received a lovely gift with my purchase. It’s arrived in no time. I’m totally delighted. 💕😀

— Jane

I’m delighted with my lovely gingham dress and the fantastic customer service. Let’s all support small business as it’s best for all of us.

— Mary

I purchased this dress in red for the Christmas Season. What a beautiful dress, gorgeous light fabric with very cute detailing.💜 The length is perfect for summer, it can be worn day or night. Thank you so much for the speedy postage, put my order in online on the Friday morning and was in the post that afternoon. I received it Monday morning as I don’t live locally. Thank you so much, will be ordering from you in the very nearest future 😊

— Kelly-Anne

Thank you for the fantastic customer service and super quick delivery of my beautiful dress, Krys. The bonus gift was a lovely touch too. This was my first time buying from this store, and it was hands down one of my best online shopping experiences  ever. Will definitely be my “go to” store now.  Definitely 10/10 and beyond. 🙂👍

— Denise

Stumbled across this boutique while searching for a particular item. Here I found 3. Easy to navigate, clothing arrived very quickly, great quality. Wrapped beautifully with a little gift. Will definitely be shopping here again. Thankyou ❤

— Maree

This was the first time ever I’ve made an on line purchase so I was really worried! I followed the sizing advice and went with that… and I couldn’t be happier! The dress fits and feels really comfy. I placed the order Sunday afternoon and received the delivery Monday morning. And the bag matches too! Thankyou Krys… you have a new customer.

— Tracey

Hello there, I just wanted to let you know how much I appreciated your personal little touches with my order that I received today. Not only do I love the dress but I was just so excited to see the little extras! That doesn’t happen too often so thank you so much for making my day! x

— Teena

Thank you soo much for your prompt delivery & kind gifts. Luv the tops.

— Stephanie

Thank you so much , for such speedy service . I was so looking forward to my stunning fushia frill linen top to arrive and it did not disappoint , it’s just beautiful. It was such a pleasure to open each layer up , beautifully wrapped and I loved the extra gift..and hand written note,  certainly made me feel very special – definitely brightened my day . Will be ordering more from this beautiful brand where customer service is utmost important to you. 😊

— Vanessa

Awesome fast service , beautifully wrapped and a surprise as well, love my top.

— Marie

I ordered a dress this week which Krys dropped off at my place along with a different size so I could choose. All freshly pressed and ready to go. Amazing customer service!

— Ellie

What amazing customer service! My order arrived sooner than I thought it would, beautifully packaged, and with an unexpected free gift! My clothing fits like it was made for me in the most comfortable fabrics. I could not be happier. I’ll be shopping from here again and again.

— Sammi

I purchased the Linen Frill Top in Navy and White gingham, beautiful quality and well made. Customer service was excellent and the gift with my parcel was a lovely surprise.

— Pamela

I was very happy with my tops and I received them in 2 days of ordering them, so happy with that as well. It was nice to be able to speak to someone and to get your help. You will be hearing from me in the future I’m sure of that. Thanks for your help.

— Ruth

Fantastic customer service and communication. Extremely helpful with sizing advice. Beautifully packaged and fast postage. Highly recommend.

— Adele

Speedy processing and delivery of my first order, the attention to detail and the gift was fabulous.

— Kim

I just want to thank you so much for the fast delivery and the lovely gift – what a nice touch! I am very happy with my dresses and I look forward to buying from you again.

— Linda

Your customer service is wonderful & I’ll definitely be keeping my eye on your website for future purchases, thanks again.

— Melinda

Love your website, easy to navigate. Also, your style of clothing suits the older figure, which is a draw card. Delighted with my Modella items! And beautifully wrapped with a special gift – a lovely surprise! Items are true to size, quality fabrics . I am looking forward to wearing my gingham top and pretty maxi dress when the weather is warmer. Thank you, Modella, for prompt delivery, and beautifully wrapped items.

— Beth

Fabulous business to purchase from, excellent communication and customer service. My gorgeous dress arrived the very next day and is perfect and high quality, will certainly buy from Modella again. Thanks Krys!

— Laura

I just want to say how thrilled I am to have received so quickly my Gerry gingham dress together with gift, such a nice thing to do. I love love love how soft and comfy  it is and I’m sure it will be my go to dress for spring and into hot summer too.  Can dress it up or down 😀

— Carol

Excellent to deal with! After a small hiccup with my purchase, Krys went above & beyond to sort it & made sure I was happy with the outcome. Will definitely shop here again 😀

— Kelly

Such quick service, ordered over the weekend and my Livia top arrived today (Wed).  It’s lovely, fits well, and the quality of the material is  beyond my expectations.  And the included gift was a lovely surprise.  Can’t wait for some warmer weather to wear it.

— Sue

I heard about Modella this morning on a local FB page, checked out the website, ordered some accessories and had them delivered to my door within a couple of hours! So firstly I was blown away by the fast service, then to meet Krys in person and have such friendly service was just so nice. The items I ordered are perfect, I especially loved being able to use the new customer discount straight away and to find I had been given a very nice free gift too! Just wonderful, I will definitely be shopping with Krys again soon.

— Carol

Stunning dress with gorgeous button detail. I sized down as recommended and dress was a perfect fit (I am a 12DD and the M was great). Excellent service and online ordering was a breeze. Dress arrived super fast and packaged beautifully (even a lovely little gift enclosed!).

— Lyndy

The service was great, and I received my purchase in good time. I received exactly what I had ordered. I will be buying from Modella again in the future.

— Roslyn

The customer service is absolutely amazing!  Krys goes above and beyond to make the online shopping experience easy and stress free. She was quick to provide measurements and fit advice which was really invaluable for me as I have a disability and selecting clothing online can be tricky. My dress is just as depicted, and arrived so quickly and with a beautiful gift as well (THANK YOU!)  I love the uniqueness of the  styles – will definitely be back again!

— Kat

Beautiful dresses. and very responsive in my returns that didn’t fit. Thank you kindly.

— Diana

Just a quick note to say my dress arrived today. And I absolutely love it. And wanted to say a big thank you for the little makeup purse & soap gift. That was lovely too and a nice little surprise. Thank you.

— Wendy

Very very happy with my floral smock blouse. Lovely quality & speedy delivery. Normally a size 12 with a large bust. Ordered the M as per the sizing recommendation & it fits perfectly. Very happy customer. 😊

— Patrice

Wow yesterday when I received my Gerry Gingham Dress from Modella Clothing I was so excited.  Firstly, the delivery was extremely fast, the dress was beautifully wrapped and I greatly appreciate the surprise present that came with my order. I tried the dress on and it fits perfectly and the material is amazingly gorgeous. Thank you so much. 😊

— Chrissy

Really happy with my linen top. Quick delivery and even a small gift included. Thanks.

— Raelene

Absolutely recommend Krys and her team at Modella for gorgeous handpicked fashion and gifts – beautifully packaged and so quick to arrive. She saved my Christmas with lovely and original gifts sent where I needed them to be. I get a bit overwhelmed with the online choices but now have Modella bookmarked as my trustworthy and professional go-to place. 💕

— Sally

Beautiful quality clothes, very quick delivery and great communication. Will definitely buy more from Modella.

— Jen

Love my new dress from Modella. Fantastic service & amazing fast delivery. Will definitely be purchasing again. Thank you.

— Helen

The shorts are perfect. Unique fit, adore them! So appreciate it ALL. And the beautiful wrapping and the surprise gift…awww very special and thoughtful. 10/10 for service. Thanks so much!

— Danielle

My purchase arrived 1 day after ordering & with a gift 💝 quality clothing & a great price! I love my dress 👌🏻 Will be back!

— Susanne

Thank you for the thoughtful gift Modella. Excellent service and prompt delivery. Item exactly as. described.

— Clare

I LOVE MY DRESS. Thanks Krys for the awesome service and quick delivery!

— Maria

All I can say is WOW – every aspect of ordering from Modella has been a breeze. Website filters are so detailed and it is so easy to use. Customer service and communication from the owner was absolutely impeccable too. I had a few questions about the sizing and Krys couldn’t have been more understanding and helpful. I ordered the Ebony Black Tunic Dress and it is exactly like the photos and description – gorgeous style, soft delicate fabric with beautiful detail, runs true to size, and very high quality item for a great price! I am over the moon with my new dress ❤️ thank you, Modella! Would recommend Modella to anyone who is looking for stylish clothing and accessories from a company renowned for going above and beyond with their personalised customer service. Thank you!

— Sari

I have several items from Modella and couldn’t be more impressed with the quality and customer service. Shipping is very fast and the packaging is always gorgeous. My favourite item is the Worthier Linen Top – it’s soft, comfortable, and always receives many compliments. Thank you Modella! Very impressed and cannot recommend enough.

— Em

I absolutely love my dresses that I purchased. The quality and packaging is to die for, and the customer service is incredible. Thank you so much!

— Abbey

I bought the dress for my daughter, and it is perfect for her! Thanks for the super-fast delivery.

— Marie

I just received my order today of two Worthier linen tops. They arrived beautifully wrapped and the little gift was a lovely surprise. I just wanted to say thank you!

— Renee

Thank you Modella for your impeccable service & quality of items. My items were not only gift wrapped, but hand delivered on the same day! Wow! I was sooo impressed! I love the quality and fit of the items, and I also got a beautiful welcome gift. Modella you made my day. Will definitely be back again. ❤

— Nerida

Thank you so much for the amazing service and quick delivery.

— Stacey

Thank you Modella for my new knit sweater. I love it! Service was impeccable, fast and efficient and excellent quality and price. What’s not to love? Very happy customer. I’ll be back! ❤

— Angela

What a great experience, it was easy to order from a fab selection of items which are really wearable. The customer service was friendly and helpful and my order arrived a couple of days later. To top it off there was even a thank you gift! I highly recommend Modella Clothing.

— Janine

First time purchasing from Modella and I got to say the service and shipping is top notch.  Great value, quailty and packaging. Looking forward to wear my dress during summer and spring. Thanks Modella, really appreciate your service and highly recommend it.

— Siku

Loved the knit dress I got! I had some technical issues with entering my details to place the order online. However, Krys got back to me within minutes to find an alternative way to get the order through. She went above and beyond with customer service, even personalizing the bonus gift. Thanks again!

— Vanessa

Just a quick note to let you know the parcel was delivered today. The dress is beautiful! And thanks for the little gift too.

— Marianne

Thanks Modella. I have bought a number of outfits from you for myself and my sister. They were priced really well but were still great quality. We have both had very positive feedback about our purchases.  I will definitely shop with Modella again!

— Lindy

Thanks Modella for your prompt service and awesome clothing. I loved the little surprise too!

— Angela

Everything is fabulous thank you and I love the clothes. Great customer service, packaging and thanks so much for the gift.

— Nicole

I just wanted to let you know that I love my purchase and that I think your website is great. I’m so glad that I found it and hope to purchase more from you in the future. You obviously care about the products that you sell as they all look like they are of great quality and style.

— Angela

I am so stoked to review for Modella Clothing! From the very first email, phone call and now to this post, working with Krys and the brand has been so wonderful.

— Mahalia from Love 'em Blog

Excited to receive my elegant gift wrapped package from Modella Clothing, my new summer wardrobe is so comfortable to wear and the material will last for many summers to come. Thank you for making me feel so glamorous and confident. Definitely value for money and excellent customer service.

— Kate

Have loved my Modella purchases, thank you! Am loving my new  threads, great quality, great value for money and just a wee bit awesome.

— Nicki

I particularly have enjoyed wearing my black and white long cardigan – nice for the cooler evenings.

— Christina

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