Privacy Policy

Collection, Storage and Security of Personal Information

The security of your personal information is important to us and we take all reasonable measures to ensure it is handled responsibly.

Your information is collected for the purpose of processing your purchase orders and fulfilling our obligation to send you any purchased goods.

We do not collect any personal information when you browse our website anonymously.

We never share your personal information with third party list providers or related marketing organisations.

Please note information may be disclosed to:

  • intermediaries through which you deal with Modella (e.g. agent, financial adviser, employer or industry association);
  • PayPal, Afterpay or Stripe for the purposes of completing payment. Although this information may be provided directly from you to PayPal, Afterpay or Stripe; and
  • other reputable service providers (e.g. selected Modella mailing list houses, delivery of goods providers – such as Australia Post).

In addition, we collect personally identifiable information such as name and email address when you make an enquiry or subscribe to our email newsletter.

However, you have a right to stop receiving any direct marketing material at any time. To opt out please send an email to [email protected] and note in the subject header that you wish to be unsubscribed.


Modella uses cookies to allow you to log in to your account and purchase items in your shopping bag. We also use Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage. This reporting allows us to keep track and understand how our website is used, to improve functionality and the user experience for our customers. For more information on Google Analytics, refer to Google’s Privacy Policy.

Email Communication

The Modella News (e-newsletter) is emailed to people who have subscribed via the MailChimp service or MailMunch pop-up on our website. All email subscribers have to double opt-in to ensure that they know what they are signing up for. All email subscribers also have the option to unsubscribe at any time.

Accessing and Changing Your Personal Information

Modella attempts to ensure that all personal information collected and stored is correct and accurate. You may email us at [email protected] to access your your personal information and to request that it be updated or deleted.

If you have any privacy concerns, please contact us at [email protected] or call our National Privacy Officer on (07) 3411 7387.

Please read our Terms and Conditions for additional information on policies and procedures.